Locate the item and select Return this item from the More actions drop down menu 3. Select the reason to return this item and include a message 4. This will better assist us in tracking any issues that might occur during transit. If Your Order/Part/Carton cannot be located, is not delivered or is Lost: In the unfortunate instance that your product cannot be located, is not delivered to your address, or is lost in transit please contact our customer service department and an investigation will be processed. If the item is not located a replacement item or part will be issued following completion of the investigation by the carrier.If Your Order Arrives Damaged or Missing Parts: In the unfortunate instance that your product arrives damaged or missing parts (cartons), contact our Customer Service Department within 48 hours of receipt of the item for replacement parts or a full replacement. Damaged or Missing Parts orders receive replacement parts or full replacements with no additional cost to our customers. Requests for full or partial credits are not available. In most cases, we may require you to take digital images (photos) of damages to the product and carton(s).
As well as additional information to process your request such as part number, item codes, etc. Often the packaging can take the brunt of the damage, and the product inside could still be in proper condition. Please keep the damaged items along with original packaging as we may want it back to send the replacement. Before assembly of your order, further inspect the item and report any issues or missing parts immediately to our Customer Service Department.Please note that the original packaging should be used when returning an item. Additionally, if you do not accept replacement parts or a new item, you may return your product as a standard return following request of the Return Authorization and Instructions. If you are unsure of the damages extent, we suggest calling our Customer Service Department while the driver is still present. We will then assist you on determining how to proceed. In some cases, we may ask you to take digital images of damages. Before, during, and after assembly of your order, further inspect the item and report any issues to our Customer Service Department immediately. Also, do not discard the item's boxes, as they are needed to properly return your item. Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect or erroneous price or request return, donation or disposal of any invalid product received at the discretion of OJCommerce on a case by case basis.
Non-Returnable Items - Assembled and/or modified items. At OJCommerce, we are committed to providing our customers with the best possible on-line shopping experience. This includes a commitment to excellent customer service, even after your order has been delivered.OJCommerce started with the vision of providing a winning shopping experience along with delivering exceptional value, quality, and outstanding customer service. Our management and front line customer service team has over 40 years of combined experience in serving the needs of online customers. We take pride in offering and supporting all of the best in class brand name sports and recreation equipment, durable field maintenance products, physical education "must haves" and much more. Our goal is to make it easy to do business with us. We work closely with consumers, students, athletic directors, coaches and physical education teachers to ensure the best possible online shopping experience. With this in mind, we offer an unconditional 100% satisfaction guarantee. At OJCommerce, we are totally committed to your satisfaction. Have questions, need advice or customer service support? Our knowledgeable customer service associates are here to here to help.
You may also be interested in.. The item "Butterfly Roses Tiffany Stained Glass Window Panel 27x19 Handcrafted Suncatcher" is in sale since Tuesday, July 31, 2018. This item is in the category "Home & Garden\Window Treatments & Hardware\Curtains, Drapes & Valances". The seller is "ojcommerce" and is located in USA. This item can be shipped to United States.